Terms & Conditions

Pricing All prices are shown in Australian Dollars (AUD) and do not include any postage, handling, or freight charges. All prices include GST unless otherwise stated. Payment Payments will only be processed when the order has been completed. You can pay with the following payment methods, • Debit or Credit Card • PayPal • After pay Discounts & Exclusions Only one discount applies per order. Buy 2 get 1 Free or Free Gift promotions can’t be used in conjunction with any other discounts, including any promotions. Exclusions apply to discounts for promotions and sponsored codes. The discount is applicable on full-priced items only and excludes – Saddles & Gift cards. Postage, Handling, Freight and Delivery Free Standard Shipping on orders over $350, for orders under $350 there is $20.00 Flat Rate. Express Post Service is a flat rate of $35.00 Delivery Timeframe All our postage is through Australia Post. The length of time it will take for you to receive your order will depend on where you live. In all cases, we endeavor to have your order delivered as quickly as possible. Orders placed before 1pm Monday to Friday is dispatched the same day, any orders placed after 1pm will be dispatched the following business day. However, this may be slightly longer in peak times. Product Availability Baker's Barn Saddlery cannot always guarantee product availability, we reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order. At our discretion we may substitute products which have substantially similar functionality and specifications to the products ordered or cancel your order and refund your payment. We will contact you prior to substitution if that is necessary. Some styles/colours may vary slightly from the ones shown. All items shown online have been included in good faith on the basis that the goods, as described, will be available at the time of the sale. A failure by suppliers to deliver in accordance with the samples, description or at all, or other unintentional causes, may result in some lines being unavailable. Return for Refund or Exchange If you need to return goods to us, please contact us by phone or email to obtain a Returns Authorization form. This needs to be done within 14 days of receipt of your goods. The contact email is sales@bakersbarn.com.au and the phone number is 02 6722 3599. Our returns policy conforms with the regulations of the Department of Fair Trading, New South Wales Government. We will gladly refund your purchase if the product supplied is faulty and we are unable to repair or find a replacement. Goods damaged in transit or due to faulty manufacture should be returned for our inspection. Replacement goods cannot be sent until we have received the returned goods. We will refund any postage costs incurred in returning faulty goods. Exchange We ask that you choose carefully. Exchanges for different sizes will be considered, however not all colours and/or sizes may be available, and any postage costs will be at your own expense. In addition, Baker’s Barn Saddlery reserves the right to charge a handling fee. We will only accept returns for exchange when the goods are in unused condition, with all tags and labels attached. We do not accept any responsibility for goods lost in return transit. Non-Returnable Items Items which can be viewed or read will not be returned unless they are deemed to be defective. Clothes and rugs can only be returned if found to be defective prior to wear or washing. Defective Items Baker’s Barn Saddlery will exchange, refund, or replace any item which has been purchased at full price from its online shopper, which has later been determined to be defective by way of manufacturer. Any goods purchased at a reduced price and found defective, will not be returned, exchanged, or replaced provided the defect was disclosed at the time of purchase. Any goods purchased at a reduced price cannot be returned, exchanged, or replaced simply because you have changed your mind. In all cases, the regulations of Department of Fair Trading, New South Wales Government will be adhered to. Sale Items Terms & Conditions From time to time, we put items on sale and sell goods on an "as is" basis this includes goods that are: • Blemished or marked • Ex Demo • Sample • Incorrectly Sized • Soiled • Old or Discontinued Stock These items are typically heavily discounted and will have their faults clearly described to the best of our knowledge on the product information, and as such they are non-returnable and non-refundable for the purposes of these defects. Items shown as part of a sale on our website are end of line or clearance items, so alternative sizes/types may not be available. Privacy Policy At Baker’s Barn Saddlery your privacy is important to us. Any personal information that you provide us is kept secure and is never passed to a third party. We will add you to our mailing list if you make a purchase, however you may opt out of receiving information at any time. Our Privacy Policy is guided by the Australian Privacy Act 2000.